General Questions About Events And Attractions in the Nepal
What is Q-Tickets Nepal?
Q-Tickets Nepal is an online ticketing and entertainment platform operated by T.H.T ThreeSixtyTicketing Pvt. Ltd. The Platform enables customers to discover and purchase tickets for concerts, festivals, sports, cinema, theatre, attractions, family entertainment and other ticketed experiences.
Is Q-Tickets the organiser of every event?
No. Q-Tickets generally acts as a ticketing technology platform, booking facilitator and/or authorised ticket distributor. Events may be organised by independent event organisers, promoters, venues, cinemas, attractions or other partners. The relevant Organiser remains responsible for the actual event and its arrangements.
Who is responsible for the event?
The relevant event organiser is generally responsible for: • Event production; • Artists and performers; • Venue arrangements• Event schedule; • Event facilities; • Event content; • Safety and security; • Seating arrangements; and • Cancellation or postponement decisions. Q-Tickets facilitates ticketing and provides the technology platform, unless otherwise expressly agreed with the Organiser.
BOOKING TICKETS
How do I purchase a ticket?
Select the event, choose your ticket or seat, provide the required information, select your payment method and complete the payment process. Before paying, please carefully check: • Event name; • Date; • Time; • Venue; • Ticket category; • Number of tickets; • Seat information, where applicable; and • Total amount payable. Once the transaction is completed, changes may not always be possible
When is my ticket considered confirmed?
A ticket is considered confirmed when: 1. The transaction has been successfully processed; 2. The booking has been successfully recorded; and 3. A valid booking confirmation or ticket has been issued. A payment attempt, pending payment or temporary bank authorisation does not necessarily mean that a booking has been confirmed.
What happens if tickets sell out while I am booking?
Ticket inventory can change in real time. A ticket shown as available is not guaranteed until your booking is successfully completed. If another transaction completes first or the Organiser changes the available inventory, the ticket may become unavailable.
Can I purchase tickets for someone else?
Yes, where the event permits it. However, some events may require the ticket holder to provide identification or match the details entered during booking. Please check the specific event requirements before purchasing.
Is there a ticket purchase limit?
Some events may impose limits on the number of tickets that can be purchased by a customer, account, transaction, payment method or household. These limits may be established by Q-Tickets, the Organiser or venue. Attempts to bypass ticket limits may result in cancellation of affected bookings, subject to applicable law.
PAYMENT
What payment methods can I use?
Payment methods depend on the event and available payment infrastructure. Available methods may include cards, online banking, digital wallets and other payment methods displayed during checkout
What happens if my payment fails?
Your booking may not be confirmed if payment is unsuccessful. Payment failures may occur because of bank restrictions, insufficient funds, payment gateway issues, incorrect information, network problems or security checks.
My bank account was charged but I did not receive a ticket. What should I do?
Do not immediately make another payment. Contact Q-Tickets Customer Support and provide the relevant transaction details. Q-Tickets will verify the payment and booking status with the applicable payment provider and take the appropriate action in accordance with the applicable policy and law.
Can I make multiple payments for the same booking?
Customers should avoid making repeated payment attempts when the status of an earlier transaction is unclear. If you believe you have been charged more than once, contact Q-Tickets with all relevant transaction references.
PRICES And FEES
Does the displayed ticket price include all charges?
The checkout page will display the applicable ticket price and any applicable fees, charges or taxes that are required to be disclosed. Customers should review the final payable amount before completing payment.
Can the ticket price change?
Ticket prices may vary according to the Organiser"s pricing structure, ticket category, sales phase, promotional campaign or availability. The price applicable to your booking will be displayed before you complete the transaction.
What if there is an obvious pricing or technical error?
If an obvious technical or human error results in a materially incorrect price or booking condition, Q-Tickets may take appropriate corrective action, including cancellation and refund where applicable, subject to applicable Nepalese law.
REFUNDS And CANCELLATIONS
Can I cancel my ticket?
Ticket cancellation depends on the event"s specific terms. Unless otherwise stated, completed ticket purchases are generally non-refundable and non-cancellable, subject to applicable Nepalese law and any mandatory consumer rights.
Can I get a refund if I change my mind?
Generally, a refund is not available simply because a customer changes their mind, cannot attend, arrives late or has a personal scheduling conflict. However, the applicable event policy and mandatory rights under Nepalese law will apply.
What happens if the event is cancelled?
If an event is cancelled, Q-Tickets will communicate the information provided by the Organiser. Where a refund is applicable, Q-Tickets will process the eligible refund according to the Organiser"s approved refund arrangement, Q-Tickets" applicable policy and Nepalese law.
What happens if an event is postponed?
If an event is postponed or rescheduled, the Organiser will determine the applicable arrangements, subject to applicable law. Your existing ticket may remain valid for the revised date or a refund option may be made available where applicable.Q-Tickets will communicate relevant information once officially provided by the Organiser.
What if the venue changes?
An Organiser may change the venue where operational or other circumstances require it. Q-Tickets will communicate material changes based on information received from the Organiser. Any refund or alternative arrangement will be handled according to the applicable event policy and applicable law
. How long will my refund take?
Once an eligible refund is initiated, the actual credit time may depend on the bank, payment gateway, card issuer or digital wallet. Q-Tickets cannot guarantee the processing time of an independent financial institution.
DIGITAL TICKETS
How will I receive my ticket?
Depending on the event, your ticket may be delivered through: • Email; • SMS; • Q-Tickets account; • Mobile application; • Downloadable ticket; or • Another method specified during booking.
What if I do not receive my ticket?
First check your email spam/junk folder and your Q-Tickets account, where applicable.If you still cannot locate your ticket, contact Customer Support with your booking or payment details.
Can I show my ticket on my mobile phone?
Yes, where digital entry is supported. You should ensure that your phone has sufficient battery and that the QR code or barcode can be clearly displayed.
Can I print my ticket?
Where permitted by the event, you may print your ticket. Some events may require digital tickets or specific forms of identification. Please follow the instructions provided with your booking
Can I use a screenshot of my QR code?
This depends on the event. Some venues may accept a valid screenshot while others may require the original digital ticket. Follow the event-specific instructions.
Can a ticket be used more than once?
Generally, no. A ticket or QR code is generally intended for one valid entry unless otherwise specified. Once successfully scanned, it may not be accepted again
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