T.H.T ThreeSixtyTicketing Pvt. Ltd. (“Q-Tickets”, “we”, “us”, “our” or “Company”) respects the privacy of customers, users, event organisers, partners and visitors to our website, mobile applications and digital platforms.
This Privacy Policy explains how Q-Tickets collects, uses, stores, processes, shares and protects personal information when you use our website, mobile application, ticketing platform, customer support services or any other service provided by Q-Tickets.
This Privacy Policy is intended to operate in accordance with applicable laws of Nepal, including the Privacy Act, 2075, applicable regulations, the Electronic Transactions Act, 2063, the Electronic Commerce Act, 2081, applicable consumer-protection requirements and other applicable laws and regulations.
By accessing or using Q-Tickets, you acknowledge that you have read and understood this Privacy Policy.
Q-Tickets Nepal is operated by:
T.H.T ThreeSixtyTicketing Pvt. Ltd.
Q-Tickets provides technology-enabled ticketing and entertainment services that allow customers to discover, book and access events, concerts, sports, cinema, theatre, attractions, festivals and other entertainment experiences.
Q-Tickets may operate as a ticketing platform, technology provider, booking facilitator, authorised distributor or service provider for event organisers, venues, promoters, cinemas and other partners.
Because of this operating model, certain personal information may need to be shared with relevant Organisers, venues, payment providers and service providers to complete a booking or provide an associated service.
Depending on how you use Q-Tickets, we may collect different categories of information.
This may include:
Full name;
Email address;
Mobile/telephone number;
Billing information;
Address or location information where required;
Date of birth or age where required for an event;
Identification information where required by an Organiser or venue;
Account login information;
Customer support information; and
Other information voluntarily provided by you.
We will only request information that is reasonably required for the relevant service or legitimate business purpose, subject to applicable law.
When you purchase or attempt to purchase a ticket, we may collect information relating to:
Booking reference;
Event selected;
Ticket category;
Number of tickets;
Seat information;
Ticket price;
Discounts and promotional codes;
Booking date and time;
Payment status;
Refund information;
Cancellation information;
Ticket delivery information;
QR code or barcode information; and
Transaction history.
This information is necessary to process, manage, verify and support your booking.
Payments may be processed through authorised third-party payment gateways, banks, card networks, wallets or other payment service providers.
Depending on the payment method, Q-Tickets may receive limited payment-related information such as:
Payment status;
Transaction reference;
Payment method;
Masked card information;
Payment provider;
Transaction amount; and
Refund status.
Where payment information is processed directly by a third-party payment provider, Q-Tickets may not have access to the customer's complete payment credentials.
Customers should also review the privacy policies and terms of the relevant payment provider.
When you access Q-Tickets, certain technical information may be automatically collected, including:
IP address;
Browser type;
Operating system;
Device type;
Device identifiers;
Application version;
Language preferences;
Time zone;
Network information;
Date and time of access;
Pages or features accessed;
Referring website;
Crash reports; and
Technical and diagnostic information.
This information helps us operate, secure, troubleshoot and improve the Platform.
Q-Tickets may use cookies, pixels, SDKs, local storage and similar technologies.
These technologies may be used for:
Website functionality;
Login and session management;
Security;
Remembering preferences;
Understanding Platform usage;
Analytics;
Performance monitoring;
Fraud prevention; and
Marketing and advertising, where legally permitted.
You may be able to control cookies through your browser or device settings.
Disabling certain cookies may affect the functionality of parts of the Platform.
Where permitted and where required for a particular service, Q-Tickets may process approximate or precise location information obtained through your device or provided by you.
Location information may be used for purposes such as:
Showing relevant events;
Identifying nearby venues;
Improving event discovery;
Providing location-based services;
Security and fraud prevention; and
Improving Platform functionality.
Where device-level permission is required, location information will be accessed subject to the permissions available on your device and applicable law.
You may voluntarily provide additional information when:
Contacting customer support;
Submitting feedback;
Participating in surveys;
Entering competitions;
Posting reviews;
Responding to promotional campaigns;
Contacting Q-Tickets through social media; or
Communicating with us through other channels.
You should avoid providing sensitive personal information unless it is specifically requested and necessary for the relevant purpose.
Q-Tickets may process personal information for the following purposes:
Ticketing and Booking
To:
Process ticket purchases;
Generate bookings;
Issue digital tickets;
Send booking confirmations;
Validate tickets;
Manage cancellations and refunds; and
Provide customer support.
Platform Operations
To:
Operate and maintain our website and applications;
Improve Platform performance;
Develop new products and services;
Personalise the user experience;
Maintain customer accounts; and
Provide technical support.
Security and Fraud Prevention
To:
Detect fraudulent transactions;
Prevent abuse;
Protect customer accounts;
Detect unauthorised activity;
Investigate suspicious transactions;
Protect our systems; and
Maintain Platform security.
Communications
To send:
Booking confirmations;
Payment notifications;
Ticket information;
Event updates;
Cancellation or postponement notices;
Refund notifications;
Customer support communications; and
Other service-related messages.
Marketing
Where permitted by applicable law and subject to available preferences, we may use information to send:
Event recommendations;
Promotional offers;
Newsletters;
Q-Tickets updates;
Partner promotions; and
Other marketing communications.
You may opt out of promotional communications where applicable.
Q-Tickets may process and retain personal information where necessary to:
Comply with applicable Nepalese law;
Comply with lawful government or regulatory requests;
Prevent fraud;
Investigate unlawful activity;
Respond to legal proceedings;
Protect the rights and property of Q-Tickets;
Maintain financial and transaction records;
Resolve disputes; or
Meet other legal or regulatory obligations.
Nothing in this Privacy Policy prevents Q-Tickets from complying with a lawful request from a competent authority.
Because Q-Tickets facilitates ticketing for third-party events, certain information may be shared with the relevant:
Event organiser;
Promoter;
Venue;
Cinema;
Attraction;
Ticketing partner; or
Other authorised service provider.
Information may be shared where reasonably necessary for:
Booking fulfilment;
Event entry;
Ticket validation;
Customer communication;
Event security;
Age or identity verification;
Seating arrangements;
Refunds;
Event administration; or
Compliance with applicable law.
The Organiser may process information in accordance with its own privacy practices and applicable law.
Q-Tickets may engage third-party service providers to support our business.
These may include:
Payment gateways;
Banks;
Cloud hosting providers;
IT service providers;
Cybersecurity providers;
Analytics providers;
Communication and SMS providers;
Email service providers;
Customer support providers;
Fraud prevention providers;
Ticket scanning providers;
Marketing service providers; and
Other technology or operational providers.
Such providers may receive only the information reasonably necessary to perform their services, subject to applicable contractual, legal and security requirements.
Where you make a payment through Q-Tickets, information may be exchanged with the relevant payment gateway, bank, card issuer or financial institution.
This may include transaction references, payment status and information necessary to process or reconcile the transaction.
Q-Tickets may also share transaction information where necessary to investigate:
Payment disputes;
Fraud;
Chargebacks;
Duplicate transactions;
Refunds; or
Unauthorised transactions.
If Q-Tickets undergoes a merger, restructuring, acquisition, sale of assets, investment, reorganisation or similar corporate transaction, personal information may be transferred as part of that transaction where legally permitted.
Any such transfer will be handled in accordance with applicable law.
Q-Tickets may disclose personal information where we reasonably believe disclosure is required or permitted by applicable law, including in response to:
Court orders;
Government requests;
Regulatory requirements;
Law-enforcement requests;
Investigations;
Fraud prevention requirements; or
Protection of the rights, safety or property of Q-Tickets or another person.
Q-Tickets will seek to limit disclosures to information reasonably required for the relevant lawful purpose.
Q-Tickets takes reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.
Security measures may include:
Access controls;
Authentication mechanisms;
Encryption where appropriate;
Monitoring;
System security controls;
Restricted employee access;
Security testing;
Backup procedures; and
Incident management processes.
However, no internet-based system can be guaranteed to be completely secure.
Accordingly, Q-Tickets cannot guarantee absolute security of information transmitted through the internet.
Customers are responsible for maintaining the confidentiality of:
Passwords;
Login credentials;
OTPs;
Booking references;
Ticket links;
QR codes; and
Other account or ticket credentials.
Customers should immediately notify Q-Tickets if they believe their account or ticket has been compromised.
Q-Tickets will not be responsible for unauthorised access resulting from a customer's failure to protect their credentials, except where responsibility arises under applicable law.
Q-Tickets will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Information may be retained for purposes including:
Completing transactions;
Customer support;
Accounting and financial reconciliation;
Tax and regulatory requirements;
Fraud prevention;
Dispute resolution;
Legal claims;
Security;
Auditing; and
Enforcement of contractual rights.
After the applicable retention period, information may be deleted, anonymised or securely disposed of, subject to legal and operational requirements.
Customers are responsible for ensuring that personal information provided to Q-Tickets is accurate and up to date.
Where appropriate, customers may request correction or updating of inaccurate information.
Q-Tickets may require reasonable verification before making changes to account information.
Subject to applicable Nepalese law, customers may have rights relating to their personal information, including rights concerning:
Access to personal information;
Correction of inaccurate information;
Information about how personal information is used;
Withdrawal of consent where processing is based on consent;
Objection to certain uses where legally applicable;
Deletion or restriction where legally applicable; and
Other rights provided under applicable law.
The exercise of any right may be subject to legal limitations, verification requirements and legitimate business or regulatory obligations.
Where Q-Tickets relies on consent for a particular processing activity, you may withdraw that consent where legally applicable.
Withdrawal of consent will not affect processing that occurred before withdrawal or processing that is based on another lawful basis.
Withdrawal may also affect Q-Tickets' ability to provide certain services where the relevant information is necessary for those services.
Customers may receive promotional communications where permitted by applicable law.
Marketing communications may include:
New event announcements;
Ticket offers;
Promotional campaigns;
Partner offers;
Recommendations;
Newsletters; and
Q-Tickets updates.
Customers may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting Q-Tickets.
Even after opting out of marketing communications, customers may continue to receive essential service communications relating to transactions, bookings, security, refunds or account activity.
Q-Tickets may use information such as previous bookings, event interests, browsing activity and general preferences to provide more relevant event recommendations.
Where required by applicable law, relevant consent or preference controls will be provided.
Customers may contact Q-Tickets regarding applicable marketing or personalisation preferences.
Q-Tickets does not knowingly seek to collect unnecessary personal information from children.
Certain events may be intended for children or families. Where a minor's information is required for ticketing, age verification, event entry or another legitimate purpose, such information should be provided by or with the involvement of a parent or legal guardian where required by applicable law.
Parents or legal guardians may contact Q-Tickets regarding information relating to a minor.
Q-Tickets does not generally require sensitive personal information for ordinary ticket purchases.
Where sensitive information is required for a legitimate purpose, Q-Tickets will seek to process it in accordance with applicable law and only to the extent reasonably necessary.
Customers should not provide sensitive personal information through public comments, reviews, social media or unsecured communications.
The Q-Tickets Platform may contain links to websites, applications or services operated by third parties.
Examples may include:
Event organiser websites;
Venue websites;
Payment providers;
Social media platforms;
Advertising partners; and
Other third-party services.
Q-Tickets is not responsible for the privacy practices of third-party websites.
Customers should review the privacy policies of third parties before providing personal information to them.
Q-Tickets may maintain accounts or pages on social media platforms.
If you interact with Q-Tickets through a social media platform, information may also be processed by that platform according to its own privacy policy.
Q-Tickets does not control how independent social media platforms process information.
Q-Tickets may use analytics and monitoring technologies to understand:
Website traffic;
Application usage;
Popular events;
User navigation;
Platform performance;
Technical errors; and
Customer engagement.
Analytics information may be aggregated or otherwise processed to improve the Platform and services.
Q-Tickets may monitor transactions, account activity, device information and other technical information to identify suspicious or fraudulent activity.
This may include identifying:
Multiple suspicious bookings;
Automated purchasing;
Unusual payment patterns;
Account abuse;
Ticket manipulation;
Unauthorised access; or
Other activity that may threaten the Platform.
Q-Tickets may restrict, delay or cancel transactions where reasonably necessary to protect customers, Q-Tickets or third parties, subject to applicable law.
Q-Tickets may use technology, hosting, payment, communications or other service providers located outside Nepal.
Where personal information is processed or accessed outside Nepal, Q-Tickets will take reasonable steps to do so in accordance with applicable legal requirements and contractual or technical safeguards.
Customers acknowledge that international technology infrastructure may be used to provide Q-Tickets services where legally permitted.
If Q-Tickets becomes aware of a security incident involving personal information, Q-Tickets will take reasonable steps to:
Investigate the incident;
Contain and mitigate the impact;
Restore affected systems;
Assess potential risks;
Take corrective measures; and
Make notifications or disclosures where required by applicable law or regulatory requirements.
Nothing in this Privacy Policy prevents Q-Tickets from using or disclosing information reasonably necessary to:
Protect its legal rights;
Enforce its Terms & Conditions;
Recover amounts owed;
Investigate fraud;
Protect its systems;
Defend legal claims;
Protect customers or third parties;
Respond to lawful authorities; or
Comply with applicable laws and regulations.
Q-Tickets may create aggregated, statistical or anonymised information from data collected through the Platform.
Such information may be used for:
Business analysis;
Market research;
Platform improvement;
Event insights;
Reporting;
Business planning; and
Marketing analysis.
Where information has been properly anonymised so that it cannot reasonably identify an individual, it may be used and disclosed for legitimate business purposes.
Where Q-Tickets provides ticketing services to an Organiser, the Organiser may receive certain customer information necessary for event fulfilment.
Organisers are responsible for handling information they receive through Q-Tickets in accordance with applicable law and their contractual obligations.
Q-Tickets may require Organisers to implement appropriate safeguards and use customer information only for authorised purposes.
Access to personal information within Q-Tickets will be limited to employees, contractors and authorised personnel who reasonably require access to perform their responsibilities.
Such access may include:
Customer support;
Ticketing operations;
Finance;
Technology;
Security;
Event operations;
Marketing;
Compliance; and
Management.
Access may be logged, monitored and restricted according to business requirements.
Certain customer and transaction information may need to be retained even after an account is closed or a customer requests deletion, where retention is necessary for:
Tax;
Accounting;
Financial reconciliation;
Fraud prevention;
Legal claims;
Regulatory compliance;
Dispute resolution; or
Other lawful business purposes.
Q-Tickets will retain such information only for the period reasonably required for the applicable purpose.
Customers may request closure of their Q-Tickets account where such functionality is available.
Closing an account does not automatically require Q-Tickets to delete all information associated with previous transactions where retention is required or permitted by law.
Information necessary to complete outstanding bookings, refunds, disputes, accounting or legal obligations may continue to be retained.
Q-Tickets may update this Privacy Policy from time to time to reflect:
Changes in law;
Regulatory requirements;
Changes to our business;
New services;
Technology changes;
Security improvements; or
Changes in data-processing practices.
The updated Privacy Policy will be published on the Q-Tickets Platform with the updated effective date.
Where required by applicable law, Q-Tickets will provide additional notice regarding material changes.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Nepal, including applicable privacy, electronic transaction, e-commerce and consumer-protection laws.
Nothing in this Privacy Policy is intended to remove or restrict any mandatory legal right available to an individual under applicable Nepalese law.
Customers who have questions, concerns or requests regarding their personal information may contact Q-Tickets through the official contact details published on the Platform.
Requests may include:
Access requests;
Correction requests;
Privacy complaints;
Marketing opt-out requests;
Account-related requests;
Data-related enquiries; or
Other privacy concerns.
Q-Tickets may request reasonable information to verify the identity of the person making the request before providing or changing personal information.
To protect customer information, Q-Tickets may require reasonable identity verification before:
Providing account information;
Processing certain privacy requests;
Changing sensitive account details;
Issuing refunds;
Investigating disputes; or
Disclosing personal information.
This is intended to prevent unauthorised access to personal information.
While Q-Tickets takes reasonable security measures, no electronic transmission, database or internet service can be guaranteed to be completely secure.
Customers acknowledge that information transmitted over the internet may be exposed to risks outside Q-Tickets' reasonable control.
Q-Tickets will nevertheless maintain reasonable measures appropriate to the nature of the information and risks involved.
For privacy questions, complaints or requests relating to personal information, please contact:
T.H.T ThreeSixtyTicketing Pvt. Ltd.
Q-Tickets Nepal
Privacy / Customer Support:
Email us at
info.np@q-tickets.com
Registered Office:
Bhim Plaza 5th Floor, Naxal , Kathmandu, Nepal
Website:
www.np.q-tickets.com
By using Q-Tickets, you acknowledge that you have read and understood this Privacy Policy and understand that Q-Tickets may collect, use, store and disclose personal information as described above, subject to applicable law.
Where consent is required by applicable law, Q-Tickets will obtain such consent through appropriate mechanisms.
T.H.T ThreeSixtyTicketing Pvt. Ltd.
Q-Tickets Nepal
Your Privacy. Our Responsibility.
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